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# Apology # for the delay shipping of #XYA# !
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# Apology # for the delay shipping of #XYA# !

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Sasa Moderator
Nov 16, 2017 at 12:55
Topics: 10 Posts: 389
#1

~~~~~~~~~~~~~~~~~~~~A Letter of Apology ~~~~~~~~~~~~~~~~~~~~

 

Dear all customers,

 

Good day! Many thanks for giving us so much support.

 

We sincerely apologize for a series of delays to our new generation smart doorbell, DG-XYA.

 

This new doorbell can work with indoor unit through RF connection, which means that it can ring on both the smart device and the indoor chime when you press the bell. This doorbell should be delivered to your place on Oct 15th. But unfortunately, the supplier of indoor units sent us the wrong doorbells after two weeks of the pre-sale.

 

Since it happened, we have done everything we could. But we were in a dilemma whether to send XYA without the indoor unit or an equipped indoor unit. That means you won't have the indoor chime if you choose XYA without the indoor unit. For this, we also have been under the immense pressure for the last two months. 

 

We totally understand that you were so pleasantly surpirsed when you knew the bell presales $39.99 only. We also understand your disappointment when you have to wait for one month or more. Again, we sincerely apologize to you all.

 

We are doing our best to deliver your goods by the fastest way before Christmas. If you canceled order before, we are willing to offer you a coupon. Then you can buy this doorbell by $39.99 agian. Please feel free to contact us. Many thanks.

 

Looking forwar to your kindly reply.

 

Best Regards,

From Digoo Team

 

 
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Nov 16, 2017 at 12:55

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Jo29
May 08, 2019 at 07:36
Topics: 0 Posts: 1
#2
Thank you for the clarification. This is good news.
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May 08, 2019 at 07:36

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cescalante
May 08, 2019 at 07:36
Topics: 1 Posts: 4
#3

Guys! I already contacted you but no reply since Nov 23. Provided the orders, invoices all the proofs. I purchased 2 units on pre-order and it was cancelled by banggood after one month for his reason.

How can I get the coupon? Please help me.

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May 08, 2019 at 07:36
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All reply (44)

oliver
May 08, 2019 at 07:36
Topics: 2 Posts: 1
#4

do you have news on this topic? When can we expect the indoor unit?

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May 08, 2019 at 07:36
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Topics: 0 Posts: 3
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Topics: 1 Posts: 2
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