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NVR Digoo DG-XME MHK Stuck on
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NVR Digoo DG-XME MHK Stuck on

Views: 10359 Replies: 39
Sasa Moderator
May 08, 2019 at 07:36
Topics: 10 Posts: 389
#8

@aperaltam

Hi dear,

Please contact us via sending email and we need a video of your problem then we will try the best to help you.

Best Regards!

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May 08, 2019 at 07:36
Krisko
May 08, 2019 at 07:36
Topics: 0 Posts: 2
#9

I'm interested in trying to reflash the eprom. Where can I find instructions to do that?

Thanks!

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May 08, 2019 at 07:36
laya
May 08, 2019 at 07:36
Topics: 1 Posts: 3
#10

Can someone with this problem reply with the way to solve it please ?


Dear Digoo support,

As you asked in this thread, I sent an email with all requested details but you even did not reply !!!

What's going on ? your official update bricked my NVR and even do not reply ?

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May 08, 2019 at 07:36
laya
May 08, 2019 at 07:36
Topics: 1 Posts: 3
#11

I would like to share with everyone my correspondence with Digoo support team.

As I wrote, I also downloaded last version of firmware for DG XME NVR and run the update + reset to defaults.

This bricked my NVR.


I contacted Digoo and this is their reply:


"Accorfing to the picture you offered to us, we find that you used the wrong firmware for your device.
The right one should be "MHK_OnvifC.20170628.bin".
Anyway, we will send you a fix file then you could follow all the steps and try to update your device for fixing this problem.

If the problem still cannot be solved after the update, we are sorry that your device was totallt damaged."



How could I know this is a wrong version ? it appears under DG XME firmware versions !!!

Shame on you Digoo that you do not take reprehensibility over your faults.

Procedure Digoo suggested did not work and now I am left with bricked NVR.

I am expecting to fix this problem !


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May 08, 2019 at 07:36
F0xz
May 08, 2019 at 07:36
Topics: 1 Posts: 7
#12

I got the same answer from the support team. :( Digoo needs to add a text on their website and put information for the right firmware that you need to download for your type XME NVR.

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May 08, 2019 at 07:36
laya
May 08, 2019 at 07:36
Topics: 1 Posts: 3
#13

F0xz,

Did the solution Digoo suggested worked for you ?

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May 08, 2019 at 07:36
F0xz
May 08, 2019 at 07:36
Topics: 1 Posts: 7
#14

laya,

The Digoo solution did not work for me. I am hoping that some day, someone will make a working solution. For now the NVR is stored in my closet "my electronic graveyard ".



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May 08, 2019 at 07:36
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